Draft template — confirm for every booking
Cancellation rights depend on the charter, operator, local law and booking terms. Do not publish this page as a final policy until the business rules are confirmed.
Before confirming
Review the cancellation window, any non-refundable amounts, deposit terms, rescheduling options and how refunds are processed. The applicable terms should be shown before payment.
Guest cancellations
Insert the actual time-based cancellation schedule, applicable fees, refund method and deadline for notifying the operator.
Weather and safety
Explain who decides whether conditions are safe, what happens if the captain or operator cancels, and whether the customer receives a refund, credit or rescheduling option.
Operator cancellation
Describe the process if the vessel becomes unavailable, a captain cannot attend or a service cannot be delivered.
How to request a change
Add the verified contact channel and the booking details customers should include. Keep a written record of decisions and confirmations.
This is draft website content, not legal advice. Replace placeholders and obtain appropriate professional review before publishing.